CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.

Location: Surabaya (hyrid)

Job Descriptions

• Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
• Executing data mining requests that deliver database insights & monetization opportunities
• Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
• Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
• Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
• Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to

Qualification

• Bachelor degree in any major
• 2+ years of experience in managing CRM software (Zoho CRM is preferred)
• Able to collect, analyze, and visualize CRM data and customer journeys
• Proven experience in developing and implementing customer strategies and excellent knowledge of customer database systems
• Comfortable with writing, speaking, and presenting in English
• Exceptional quantitative/analytical skills and ability to relate results to business objectives
• Proficient project management skills
• Experience in B2B businesses is a plus
• Willing to relocate to Surabaya

What We Can Offer

• Competitive salary package
• Flexible work culture to integrate work with personal life
• Training, certification, and development opportunity
• Company outing activities