Responsibilities

• Assist users with tech issues, organize and prioritize support requests, and ensure systems are updated and secure.

• Oversee IT asset management, including planning, procurement, inventory control, and maintaining an asset database.

• Implement and maintain security measures and protocols, conduct regular audits, and design disaster recovery plans.

• Collaborate with departments to assess and fulfill IT requirements, ensuring the availability of resources.

• Provide training on IT security and responsible asset usage, fostering a culture of security awareness.

Qualifications and Education requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 2-3 years of experience as an IT Support Administrator. Preferably in a multi-national environment.

• Experience in workstation setups, software installations, configurations, and troubleshooting.

• Experience with network connectivity and troubleshooting (wired and wireless).

• Familiarity with virtualization and cloud-based collaboration tools.

• Strong troubleshooting skills and knowledge of Windows OS, Microsoft Office, and common software applications.

• Familiarity with network protocols, LAN/WAN, switches, wireless technologies, virtualization technologies (Proxmox, OpenStack), and cloud-based tools (Google Cloud, Microsoft Teams).

• Proficiency in supporting HRMS, finance, and business process applications.

• Strong interpersonal and communication skills.

• Ability to multitask in a fast-paced environment and handle high volumes.