Job Summary We are looking for an IT Support professional to provide technical assistance and support for hardware, software, and network-related issues. The role involves troubleshooting, maintaining IT systems, and ensuring smooth day-to-day operations for users.

Key Responsibilities

• Provide first-level technical support (in person, phone, email, or ticketing system)

• Troubleshoot hardware, software, and network issues

• Install, configure, and maintain computers, printers, and other IT equipment

• Manage user accounts, access rights, and passwords

• Perform system updates, backups, and basic security checks

• Document issues, solutions, and IT procedures

• Escalate complex issues to senior IT staff or vendors when needed

• Ensure compliance with IT policies and best practices

Required Skills & Qualifications

• Diploma or degree in IT, Computer Science, or related field

• Proven experience in IT support or helpdesk role

• Strong knowledge of Windows/macOS, Microsoft 365, and basic networking

• Familiarity with ticketing systems and remote support tools

• Good problem-solving and communication skills

• Ability to work independently and under pressure