Job Responsibilities

• Monitor daily cases of the open repair units 

• Interact and communicate with customers on the update of the repair schedule and updates 

• Liaise with Call centers, 3PL and customers to arrange delivery and pick up 

• Ensure all customer issues; requests are addressed and resolved in a timely and documented into the system

• Assist in answering to customer enquiry and feedback

• Ensure quality of service is observed and follow up closely on the job progress until the case is completed

• Assist customer service officers to identify issues and provide support internally and externally

• Any ad-hoc duties as assigned

Requirements

• Male / Female Maximum 35 years old

• Minimum D3 from any major

• Experience in a customer service environment preferably in Service Repair Electronic

• Advance in Microsoft Office (Excel, Word, Power Point)

• Have excellent communication skill and customer – service oriented

• Fluent in English

• Diligent, Good attitude, High initiative and Pro-active 

• Good communicator (verbal & written) with a natural attitude for dealing with people and interpersonal skills

• Excellent analytical and problem-solving skills

• Good self-awareness. Actively seeks out tasks that help develop skills and knowledge

• Actively encourage strong working relationships with another team

• Ability to work on own initiative & “Can Do” attitude