Responsibilities

• Acting as the main point of contact between key clients and internal teams.
• Monitoring market trends and providing regular competitor feedback.
• Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy
• Must be smart and business savvy with consultative, problem-solving, and issue resolution skills.
• Ability to understand the client’s requirements and develop activation plans that deliver results above and beyond expectations.
• Build and grow client relationships via daily interaction, weekly review, and quarterly strategy planning, and use the opportunity to build trust, educate & influence clients.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Contribute and implement ideas and suggestions for process and operation improvement
• Work collaboratively with the Sales team and Marketing team to always deliver campaigns on time.
• Complete other ad hoc tasks/assignments as assigned by the management.
• Prepare campaign briefs according to the agreed deliverables.
• Monitors and ensures that KPIs are met.
• Prepare post-campaign reports and conduct debriefing meeting with clients.

Minimum Qualifications

• At least 3 years experience in client management or similar roles.
• Strong English communication skills (written and spoken).
• Preferably with a media agency background.
• Enjoy the fast-paced environment of a startup.
• Familiar with presenting and strategizing influencer campaigns.
• Skills in community and social media engagement.
• Able to work both independently and as part of a team.
• Able to manage multiple clients and campaigns concurrently and follow timelines closely.
• Organized, systematic, meticulous, and able to work under pressure.
• Driven, proactive, detail-oriented, and willing to learn and grow.
• Must be smart and business savvy with consultative, problem-solving, and issue resolution skills.