Deskripsi Pekerjaan

Sebagai IT Support, Anda akan berpartisipasi dalam proses pembangunan aplikasi yang sedang dibangun di dalam perusahaan PT Bis Data Indonesia. Anda juga diharapkan mampu bekerja di dalam tim.

Responsibilities

• As L1 engineers for troubleshooting of the NOC escalation from customer

• Identify, isolate, and remediate key areas of improvement for the network

• Crisis management and communication on network health and status to assigned customers, as well as restoration of service

• Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations

• Interfacing with the ground segment team for the continuous improvement of the teleports

• Coordination of satellite partner and team for the management and control of the satellite payload

• Network configuration in coordination with the ground segment team

• Provide regular analysis of troubleshooting records and overall system performance

  Qualification

• Diploma/Degree in technology or relevant engineering field

• At least 3 years of application and hands-on specialisation on VSAT platform operations

• Very strong hands-on knowledge of telecommunications, satellite operations, RF and systems integration

• Sound knowledge of satellite ground and hub systems

• Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 2G/3G/4G/5G)

• Working knowledge of Linux ecosystem and monitoring tools

• Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay)

• Excellent customer service and interpersonal skills

• Reliable and a team player

• Logical thinker, thoughtful and methodical

• Willing to work in Jayapura or Timika or Manokwari (choose one)

• Have a Dicoding Certificate is a plus