Specific Qualification and Competencies

• Education & Certifications

  • Bachelor's degree in Computer Science, Information Systems, Telecommunications, Business Administration, or a related field.

  • Professional certifications preferred (e.g., CBAP, PMI-PBA, Agile/Scrum certifications, TM Forum certifications)

• Experience

  • 3–7 years of experience as a Business Analyst in IT, Telecommunications, or Systems Integration projects.

  • Hands-on experience with integration projects involving OSS/BSS systems, CRM, ERP, network systems, or cloud platforms.

  • Exposure to APIs, middleware, ESB (Enterprise Service Bus), and system orchestration.

  • Familiarity with telco-specific environments (e.g., mobile, fixed, broadband, IoT).

• Technical Skills

  • Strong understanding of system integration principles (API gateways, microservices, ETL, data mapping, middleware).

  • Experience working with API documentation (Swagger, OpenAPI) and understanding REST/SOAP services.

  • Ability to analyze complex system interfaces and workflows.

  • Tools: JIRA, Confluence, Visio, BPMN tools, Postman (for API testing), SQL (for basic data analysis).

  • Understanding of cloud integrations (AWS, Azure, GCP) is a plus.

  • Knowledge of Telecom domains (e.g., provisioning, billing, charging, customer management).

  • Having Dicoding certifications will be a plus

• Business & Analytical Skills

  • Strong requirements gathering, gap analysis, and process mapping skills.

  • Ability to write clear business requirement documents (BRD), functional specifications (FSD), and use cases.

  • Capability to create high-level and detailed-level process flow diagrams and sequence diagrams.

  • Ability to perform data analysis, identify integration points, and manage data mapping exercises.

  • Understanding of business process re-engineering and digital transformation initiatives.

• Soft Skills

  • Excellent communication skills (both technical and business language).

  • Strong stakeholder management – ability to bridge between technical teams and business users.

  • Attention to detail and commitment to delivering high-quality deliverables.

  • Problem-solving mindset with a proactive attitude.

  • Team player who can also operate independently when required.

  • Agile/Scrum working experience is highly valued.