Job Responsibilities

• Coordinate and interact with cross-department in IT Division for the process of development projects, integration projects, or selection of new software.

• Coordinate with cross departments in IT Division in creating project estimation, detailed project plans, work assignments, vendor dates, and other aspects of assigned projects.

• Responsible for the requirements management plan, business process models, business requirements (functional and non-functional), and prioritization of requirements.

• Develop clear requirements for enhancements or projects by conducting interviews with management, department leaders, and related parties.

• Formulates and defines scope and objectives for assigned projects.

• Ensure business requirements are accurately communicated to the respective internal development team or external vendor.

• Work closely with business users to gather and analyze requirements to formulate solutions design in new system development or existing system enhancement.

• Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle.

• Reviews, evaluates, and develops recommendations for enhancements and support of applications.

• Effectively manage change requests or requests for enhancements.

• Ensure that system enhancements follow the appropriate IT guidelines, meet or exceed user requirements, and are completed in a timely manner.

• Assist in troubleshooting post-implementation issues for large/complex projects.

• Management Support Activities:

o Provide Report to direct Supervisor. o Suggest improvement process related to activities in the area of responsibilities (especially related to time concern, effort, and cost).

o Perform activities related to Quality Management System.

o Perform additional tasks related to key responsibilities as required by Direct Supervisor.

Job Requirements

Education Requirement:

• Bachelor’s degree (S1) in Computer Studies

Work Exposure/ Experience:

• Minimum 4 years working experience in Business Analyst/ System Analyst/ Software/Information System Development

Specialist requirement:

• Obtain National (local) certification listed on the list of Certification for IT Specialist

• Validity of required certifications should refer to the list of Certification for IT Specialist

Special Skills/ Certification:

• Excellent System development lifecycle phases (i.e. project planning, system analysis, system design, implementation, integration and testing, acceptance, installation and deployment, and maintenance)

• Strong project management and planning skills

• Business process reengineering and modeling techniques

• Management tools and techniques for quality assurance

• Knowledge of current technology trends and innovations